Are you in social media?

Twitter, Facebook and Google+ are the places where the customer service department of every company must be, because it’s where the customers are right now.

They used to be on your shop or they used to write to you by letter or email, now they tweet their ideas about your company, post comments on Facebook, write on Google+ and you have to be there to catch those ideas and thoughts. You have to see in real time what your public is thinking about you or your products, yes, in real time…

A few years ago without Internet, a company was incomplete, then it was incomplete without a web and now you have to add Twitter, facebook, Google+ and Social Media…

Times are changing, so you have two options, wait or change with it… it’s your choice or maybe not…